Refund policy
Return and refund policy
TALACHA orders are made to order and fulfilled by Printful. The following claim rules follow Printful's return process. Contact support@talachaco.com with your order number before sending anything back.
Quality issues and missing packages
Report damaged, defective, misprinted or incorrect products within 30 days of delivery, with clear photos. Report a lost package within 30 days of its estimated delivery date. Approved claims qualify for a free replacement or refund. Damaged or misprinted items generally do not need to be mailed back.
Wrong size, wrong color and change of mind
We do not offer returns or exchanges because you selected the wrong size or color or changed your mind, except where applicable law requires otherwise. A size or color different from your order is a quality claim. Brazilian customers may request cancellation within 7 calendar days of receipt under the applicable right of regret.
Where approved returns go
When a physical return is necessary, we will confirm the correct Printful facility and instructions for your order. Use the return address we confirm, addressed to TALACHA Returns. Do not send products to our administrative address or mail them back without contacting us first. Fulfillment locations and partner facilities can have different return instructions. Printful facility addresses are for product returns only, not legal notices, general correspondence or documents.
Undeliverable and unclaimed orders
Packages returned because of an incorrect address, refusal or failure to claim them may require paid reshipping. Contact us promptly when notified of a return so it can be arranged within Printful's 30-day holding window; unclaimed items may then be donated.
Refunds and assistance
We will notify you of an approved refund and issue it to your original payment method. Bank processing time varies. TALACHA handles customer claims with Printful; contact support@talachaco.com for assistance.
Nothing in this policy limits your mandatory consumer rights.